Posted in Best Practices


The secret of success is to do common things uncommonly well.”

Some companies do uncommon things.

Apple does uncommon things.

Google does uncommon things.

Maybe your company does too.

But if it doesn’t, then join the ranks of Nordstrom, Southwest, FedEx, and so many others.

You don’t need to innovate.

TRY THIS:  Simply, do what you say you’re going to do:

  • when you say you’re going to do it
  • the way you said it would be done
  • the way you’d like it to be done if you were the customer

That’s it!

Posted in Improvement


It’s always tempting to hear an issue that someone is having (or that you’ve identified) and drop right into advice mode.

It is uncommon that the person you’re talking to will hear your advice, understand it, and take immediate action.

Instead of telling the individual what to do, ask at least three questions that will help him or her to look inside themselves for the answer.

TRY THIS: It can be as simple as asking:

  1. What do you think the best solution is?
  2. What options are available for you to make it better?
  3. What’s in your way?

One of two things will happen:

  • They will find an answer and take action.
  • They will admit to themselves that they simply don’t know, and then they’ll be ready for your advice.
Posted in Best Practices, Leadership


Imagine that you were being shadowed for a day by a film crew that was capturing best practices in leadership as part of a televised series.

How differently would you behave? How differently would you appear to the people who are working for you?

TRY THIS: Tomorrow, just assume the cameras are rolling and be that person.