Posted in Improvement

IT’S WHAT YOU DON’T SAY


It’s always tempting to hear an issue that someone is having (or that you’ve identified) and drop right into advice mode.

It is uncommon that the person you’re talking to will hear your advice, understand it, and take immediate action.

Instead of telling the individual what to do, ask at least three questions that will help him or her to look inside themselves for the answer.

TRY THIS: It can be as simple as asking:

  1. What do you think the best solution is?
  2. What options are available for you to make it better?
  3. What’s in your way?

One of two things will happen:

  • They will find an answer and take action.
  • They will admit to themselves that they simply don’t know, and then they’ll be ready for your advice.
Advertisements

Author:

Pulse is committed to creating behaviors and technologies that deliver remarkable experiences at retail

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s