Posted in Improvement


It’s always tempting to hear an issue that someone is having (or that you’ve identified) and drop right into advice mode.

It is uncommon that the person you’re talking to will hear your advice, understand it, and take immediate action.

Instead of telling the individual what to do, ask at least three questions that will help him or her to look inside themselves for the answer.

TRY THIS: It can be as simple as asking:

  1. What do you think the best solution is?
  2. What options are available for you to make it better?
  3. What’s in your way?

One of two things will happen:

  • They will find an answer and take action.
  • They will admit to themselves that they simply don’t know, and then they’ll be ready for your advice.


Pulse is committed to creating behaviors and technologies that deliver remarkable experiences at retail

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