Because Brands Need Champions and Customers Need Heroes
Remarkable customer experiences in retail are few and far between.
Complaints, poor reviews and dissatisfied customers are common place.
The industry is broken.
Jeffrey Maguire spends his time fixing it.
Jeffrey (not Jerry), founder and CEO of Pulse, LTD. has spent nearly two decades helping some of the world’s leading (and bravest) retailers and manufacturers to fundamentally change the conversation that they are having with the people responsible for their customer experiences (leadership, sales people, wait-staff, bar staff, management and more).
He helps those companies to think and act differently with respect to how they hire, teach, engage customers, create remarkable customer experiences and ultimately helps organizations to be profitable, not just for their shareholders, but for their employees and customers as well. He is helping companies to influence the influencers for the good of all mankind (for retail customers actually, which is just about all man/woman kind) and to improve the lives of everyone in the process.
Innovators like Intel, Symantec, LG, QualComm, Samsung; Giants like Best Buy, Wal-mart, Staples and Sony; Craftsman like Oliver and Bonacini, The Good Guys, and Go Pro; Organizations like the United States Bartenders Guild and The American Medical Association; and even the world’s largest spirits company Diageo have all trusted his organization to help them connect with the on-premise retail staff in a way that gets past the historical challenges of engaging Gen Y (Gen WHY should I care) and Gen X (which he’s a part of) to drive profitable, remarkable customer experiences on sales floors, shop floors, dance floors, hotels, restaurants, on-line and by phone.
He is a firm believer in the concept “We are BETTER than Me,” that when it comes to training, “Monkeys are trained. People have to be engaged, educated, inspired and entertained.”
He along with the amazing team at Pulse bring that work to life with one of the industries leading Social Learning, Communication and Collaboration platforms, Learning Content that changes lives and apps that changes perspectives completely. His content and learning systems have connected with more than 1,000,000 global learners and counting.
He has five (perfectly planned) children that inspires him every single day.
His favorite quote (feel free to ask him about it):
“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat.”
– Theodore Roosevelt